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Frequently
Asked Questions |
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About
Bank Online |
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| How do I
enroll?
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Go to the SNB&T website at
www.snbt.com
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Click the Bank Online Info
button in the lefthand toolbar
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Click “Enroll Now!”
located in the upper right corner of the page
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Fill out the "First Time
User Information"
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Click "Submit" to accept
the Terms and Conditions
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In the next 3-5 business
days you will receive two notices via US Mail, one with your Access ID
followed by another in a blank envelope with your Password |
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How do I log in? |
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Enter your temporary
Access ID and click “Submit”
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Enter your temporary
Password and click “Submit”
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Change your Access ID (one
time only) – at least 6 characters
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You must change your
password - between 6 and 16 characters
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Provide your current
e-mail address
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View the Authentication
Image presented
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Create an Authentication
Pass Phrase
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Create Challenge Questions
and Answers
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Register the computer you
are currently using. “Personal” is designated for a private, non-public
computer. “Public” is for one-time access from a computer in an Internet
café or library. You may register more than one computer. |
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Suggestions to Protect your
Privacy: |
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Make your Access ID and
Password unique and not easily identifiable.
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Use at least 6 characters
when creating your Access ID.
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Create your Password using
6-16 characters including at least 1 number and 1 letter
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Memorize your user Access ID and Password. Never
write down your Password or reveal it to anyone.
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You will be prompted to
change your Password every six months
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Do not ask your computer
to remember your Access ID and Password; re-type it every time.
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If your Authentication
Image and Pass Phrase do not match, do not enter your Password. Start over
or contact the bank for assistance.
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You will be assigned an
initial Authentication Image and Pass Phrase, but after successfully logging
in, change both by going into “Options” and clicking on “Change Security
Data.”
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Your Bank Online account
will be closed if it remains inactive for 6 months. |
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PLEASE NOTE: Your Bank
Online account will be closed if it remains inactive for 6 months.
Therefore, you must log in at least once during any 6 month period or your
Bank Online account will be closed. |
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| Are there any special system requirements to use Bank Online?
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| The only system requirements needed are
access to the internet and an updated browser such as Internet Explorer
5.0 or higher or Netscape Navigator 4.7 or higher.
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Download
Internet Explorer
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Download
Navigator
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| Is Bank Online secure?
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| Yes, Bank Online is a safe, secure website.
SNB&T uses an additional layer of security to help verify your
identity and keep your account information protected from fraud and identity
theft. |
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| What happens if I forget my
Password? |
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You may attempt to enter your password four times.
If the fourth attempt is invalid, you will be locked out of the
system. You will need to call
the Bookkeeping Department at (715) 735-2356 in order for us
to reset the system so that you may enter a new password.
You may also e-mail your request to
bankonline@snbt.com. |
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| How late in the evening can I
make transfers? |
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| The transfer cut-off time for current day’s business is 3:00
p.m. central time. Transfers
after 3:00 p.m. will be credited to the next business day. |
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| If a recurring transfer falls on
a weekend or holiday, when will the transfer occur? |
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| The transfer will occur on the business day after the weekend or
holiday. |
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| How long will I be able to see
transactions and statements?
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| By clicking on the "History" button, you can view all transactions from the
"Current Statement" or all transactions from your
"Previous Statement". |
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