TWO FACTOR AUTHENTICATION

Yes, all Personal Online and Mobile Banking users are required to enroll.

As fraudsters become more sophisticated, so must the measures we take to keep your account and information safe and secure. The enhanced measures are designed to validate your identity and prevent unauthorized users from accessing your account information.

Although the field does ask you to enter a mobile number, you can choose to enter a landline/home phone number in that section. You will then need to select the "call" option to receive your passcode moving forward. However, please keep in mind if you are traveling, your passcode will still be sent to your home phone.

We are glad to hear you use anti-virus software and a personal firewall. Be sure that you keep both software programs up to date for the best possible protection against viruses, Trojans, and hackers. These new security features protect against other kinds of threats such as a stolen user ID and password. It works with your other personal security programs, but it does not replace them.

You will need to choose to receive your passcode through a phone call in order to complete your login for your online banking. Once logged in, go to Profile, located in the upper right of your online banking.  Once in your profile, select edit for the Security Challenge section. This will allow you to update your mobile number.  Click on Save and your mobile number has been updated.

It is easy to receive the text messages again.  Log in to your online banking, if you are asked for a challenge choose to receive a phone call.  Once in your online banking, go to Profile, located in the upper right of your online banking.  Once in your profile, select edit for the Security Challenge section.  Click on Save and you will once again be enabled for receiving the text messages.

You will each be able to log in with your own credentials. If you do not have a log in you can click on enroll to obtain your own log in credentials for online banking.

We will gladly update those numbers for you so you will be able to receive your passcode through a phone call to those numbers. Please call our Contact Center at 715-732-1732 or stop in to any office for assistance.

As our customer, we know how you typically behave: what types of transactions you conduct, when you conduct your transactions, and the locations from which you normally log on. If we detect any activity that does not seem like your typical behavior, we will prompt you to further verify your identity so that we can ensure it is you and not a fraudster attempting to compromise your account. This will only happen on rare occasions.