Recent Fraudulent Activity in our Community

August 2013: Cellcom customers have reported fraudulent phone calls pretending to be from banks, credit card companies, or utility companies. The caller threatens to turn off account access or power unless certain private information is divulged. THIS IS A SCAM! Do not, under any circumstances provide information in this type of situation. In most cases, the fraudster is hoping that fear will drive the victim to provide information they would normally never give out. At left is a message that Cellcom is sending to their customers making them aware of the situation.


April 2013: Reports of malicious e-mails that falsely represents itself to be from Fiserv Inc. The e-mail contains an attachment which, if opened, could infect computer or network systems. If a person receives this e-mail they should not open it, or click the links - never open the e-mail's attachments and never reply to it. This e-mail should be deleted from all devices. 
= = = = = Sample fraudulent e-mail = = = = = =

From: secure notifications@fiserv.com [Do not block]
Subject: Fiserv Secure Email Notification - [Random Number removed].zip
Encryption
You have received a secure message
Read your secure message by opening the attachment, Notification_[Random Number].zip. You will be prompted to open (view) the file or save (download) it to your computer. For best results, save the file first, then open it in a web browser. To access from a mobile device, forward this message to mobile@res.fiserv.com to receive a mobile login URL.
If you have any concerns about the validity of this message, please contact the sender directly. For questions about secure e-mail encryption service, please contact technical support at [Random Phone Number]
2000-2013 Fiserv Secure Systems, Inc. All rights reserved.

July 2012: Customers have received fraudulent phone text messages stating "The Credit Union Alert: Your card has been deactivated. Please call 715-XXX-XXXX" Once the customer dialed the number it would ask for 16 digit card number, expiration date, and PIN. This is a scam! Do not call the phone number, do not give out your card information. Remember, no legitimate financial institution would send a text asking you to reactivate your card.

July 2011: A possible software virus has been spotted that could affect the computers of customers using Bank Online. The virus is a well-known, difficult to track and detect “BOT” virus that targets banking sites and other financial institutions in order to try and steal their customers’ information. It mimics secure sites and directs Bank Online users to enter their personal information. Typically it says: “We do not recognize the computer you are using. To continue with Online Banking, please provide the information requested below.” Then it asks for credit or debit card number, security code, date of birth and PIN. DO NOT PROVIDE ANY INFORMATION.

January 2011: Customers have received fraudulent phone calls stating that their SNBT Debit Card has been suspended or closed. The message asked them to call back to reactivate their card. This is a scam. Do not to respond to any phone calls asking for card numbers, account numbers, PIN, or other personal information.

With the activation of SNBT’s Fraud Detective service, you may receive legitimate calls from “Fraud Detection Center” that alert you to suspicious activity. A call from SNBT will ONLY ask you to enter your zip code and ask about a specific transaction; under NO CIRCUMSTANCES will you be asked to provide your card number or PIN.

July 2010: Individuals and companies have reported receiving an e-mail that appears to be from the National Automated Clearing House Association (NACHA). The subject line of the e-mail states "Unauthorized ACH Transaction". The e-mail includes a link that redirects the individual to a fake webpage and contains a line that is very likely an executable virus with malware. DO NOT CLICK ON THE LINK. Both the e-mail and the related website are fraudulent.

A customer came to us recently with two letters from Mystery Shopping companies. Enclosed with each letter was a check made out to the customer for $3000 - $4000. The letter directs the customer to deposit the check into their account, purchase some items, then send money back to the company via Western Union or other money service. These are scams. Do Not Cash or Deposit the Checks.

June 2010: We have been notified of an e-mail scam resurfacing. The subject of the e-mail is “Notice of Underreported Income” and should not be opened, nor should any links provided in the e-mail be followed. Doing so would launch a malicious virus which is capable of stealing passwords to private information. 

April 2010: It has come to our attention that there is a fake e-mail that claims to be from snbt.com telling the recipients to run a file and follow instructions. We did not send the e-mail, it is fake. Please Note: We will never send an e-mail asking our customers to verify their account or that their account has been accessed by someone else. Please use caution when clicking on e-mailed links.

= = = = = Sample fake e-mail = = = = = =

From: snbt.com support [mailto:noahrg1535@ralpert.com]

Sent: Monday, April 26, 2010 12:14 AM

To: sample

Subject: snbt.com account notification

Dear Customer,

This e-mail was send by snbt.com to notify you that we have temporanly prevented access to your account. We have reasons to beleive that your account may have been accessed by someone else. Please run this file and Follow instructions: http://linkremoved.

(C) snbt.com

March 2010: Automated calls were received stating that a person's Debit Card has been deactivated due to a breach of security. If you receive a call, Do Not press 1 and Do Not enter your Debit Card number, hang up immediately.