Interactive Service Associates (ISAs)

We are proud to announce the newest position within the SNBT team, the Interactive Service Associate (ISA). These are the bankers you speak with each time you tap the touchscreen "HELP" button on the eTeller ATM.

These knowledgeable bankers use their existing SNBT banking knowledge to provide you with exceptional customer service through video assistance on our eTeller ATMs. These experienced SNBT bankers are standing by waiting to assist you with your next eTeller ATM transaction.

The new ATMs are called eTellers and will provide more convenient services.

eTeller features with ISA assistance:

  • Cash checks to the penny
  • Make a deposit and receive cash back
  • Assist with loan payments
  • Offer additional secure login methods
  • Allows for real-time face-to-face conversations with a SNBT banker
  • ISAs can actually run more complex transactions such as making loan payments, reviewing and overriding transactions, increasing deposit/withdrawal limits, address changes, linking accounts to existing debit cards, etc.

Meet your Video Bankers

Melissa Wroblewski, SNBT Interactive Service Associate.

Melissa Wroblewski

Interactive Service Associate

Melissa joined SNBT in 2016 as a Customer Service Representative in the former Marinette Drive-Up. In addition, she has over seven years of banking experience and over 20 years in customer service. She holds an Office Assistant technical diploma from NWTC. 

Sarah Kirby, SNBT Interactive Service Associate.

Sarah Kirby

Interactive Service Associate

Sarah K. has been with SNBT since 2016 as a Customer Service Representative in Marinette. Prior to joining our team she earned nearly 20 years of customer service experience. She holds an Associate’s Degree in General Studies from UW-Marinette.

Sarah Ewaldt, SNBT Interactive Service Associate.

Sarah Ewaldt

Interactive Service Associate

Sarah E. joined SNBT in 2015 as a Customer Service Representative in the Menominee Office. In addition, she has two years of banking experience and nearly 20 years of previous customer service experience.

Sam Smiley ISA Portrait

Samantha Smiley

Interactive Service Associate

Samantha S. joined the SNBT team in 2014 as a Customer Service Representative in our Wausaukee and Pembine offices. She has over 15 years of experience in customer service and she now has 4 years of banking experience.

Common eTeller Questions

How do I connect with an ISA?
Simply tap the touchscreen “Help” button and the next available ISA will appear on screen assist you with transactions.

When are ISAs available?
They are available at all SNBT eTellers Monday–Friday from 8am–6pm and Saturdays 9am–noon.

What types of transactions can an ISA perform?
ISAs can assist you with most transactions you would complete in the lobby or at a Drive-Up. The only transactions that cannot be completed at the machine are: contributions to or distributions from an IRA or HSA account, coin deposits, deposits to accounts for other parties, closing accounts, purchase of cashier’s checks and personal money orders, and rolled coin and strapped cash orders – these transactions must be completed inside the bank.

Do I need a Debit/ATM Card to utilize the eTeller?
No, during banking hours if you would like the assistance of an ISA, or if you DO NOT have a Debit Card, simply tap the touchscreen “Help” button and the next available ISA will appear on screen to verify your identity and assist with transactions. You’ll need a valid form of ID or be able to identify yourself as the account owner.

When and why do I need to show my ID?
If you do not have a Debit Card, you may need your ID to identify yourself and answer identifying questions – this is for the security of your account. If you do not have an ID, an ISA can verify your identity by asking questions, by entering social security number, telephone number, or account number on the touchscreen. 

Where are the ISAs located?
The ISAs work from our Marinette Office. They are all SNBT employees who have held previous positions with the bank, and are all local.