Interactive Service Associates
| We are proud to announce the newest position within the SNBT team, the Interactive Service Associate (ISA). This innovative role has been filled by four knowledgeable SNBT bankers: Sarah Ewaldt, Sarah Kirby, Mark Adamek and Melissa Wroblewski. |
These ISA pioneers will be using their existing banking knowledge to provide you with exceptional customer service through video assistance on our eTellers . To reach an experienced ISA, simply tap the touchscreen "Help" button on the eTeller screen.
eTeller features with ISA assistance:
- Cash checks to the penny
- Make a deposit and receive cash back
- Assist with loan payments
- Offer additional secure login methods
- Allows for real-time face-to-face conversations with a SNBT banker
- ISAs can actually run more complex transactions such as making loan payments, reviewing and overriding transactions, increasing deposit/withdrawal limits, address changes, linking accounts to existing debit cards, etc.
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Mark AdamekInteractive Service Associate
Mark joined the SNBT team in 2016 as a Customer Service Representative in the Menominee Office. Prior to joining SNBT, he accumulated nearly 30 years of customer service experience within the hospitality industry. He holds an Associate’s Degree in Hospitality Management and a minor in Accounting.
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Melissa WroblewskiInteractive Service Associate
Melissa joined SNBT in 2016 as a Customer Service Representative in the former Marinette Drive-Up. In addition, she has over seven years of banking experience and over 20 years in customer service. She holds an Office Assistant technical diploma from NWTC.
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Sarah KirbyInteractive Service Associate
Sarah K. has been with SNBT since 2016 as a Customer Service Representative in Marinette. Prior to joining our team she earned nearly 20 years of customer service experience. She holds an Associate’s Degree in General Studies from UW-Marinette.
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Sarah EwaldtInteractive Service Associate
Sarah E. joined SNBT in 2015 as a Customer Service Representative in the Menominee Office. In addition, she has two years of banking experience and nearly 20 years of previous customer service experience.
Common eTeller Questions
How do I connect with an ISA?
Simply tap the touchscreen “Help” button and the next available ISA will appear on screen assist you with transactions.
When are ISAs available?
They are available at all SNBT eTellers Monday–Friday from 8am–6pm and Saturdays 9am–noon.
What types of transactions can an ISA perform?
ISAs can assist you with most transactions you would complete in the lobby or at a Drive-Up. The only transactions that cannot be completed at the machine are: contributions to or distributions from an IRA or HSA account, coin deposits, deposits to accounts for other parties, closing accounts, purchase of cashier’s checks and personal money orders, and rolled coin and strapped cash orders – these transactions must be completed inside the bank.
Do I need a Debit/ATM Card to utilize the eTeller?
No, during banking hours if you would like the assistance of an ISA, or if you DO NOT have a Debit Card, simply tap the touchscreen “Help” button and the next available ISA will appear on screen to verify your identity and assist with transactions. You’ll need a valid form of ID or be able to identify yourself as the account owner.
When and why do I need to show my ID?
If you do not have a Debit Card, you may need your ID to identify yourself and answer identifying questions – this is for the security of your account. If you do not have an ID, an ISA can verify your identity by asking questions, by entering social security number, telephone number, or account number on the touchscreen.
Where are the ISAs located?
The ISAs work from our Marinette Office. They are all SNBT employees who have held previous positions with the bank, and are all local.