We May Be Calling You

  • If there is potential fraud, you’ll receive an automated phone call from 877-253-8964 or 800-279-2674.
  • Under no circumstances will you be asked for your account number or PIN!
  • Keep your contact information updated with us to ensure you can be reached.
  • Notify us in advance of foreign travel.

If A Call Is Received

If a call is received, enter your zip code and follow the instructions, answering “yes” or “no” to validate recent transactions.

  • If the automated call reaches your voicemail, a message will be left containing a phone number and case code.
  • If you do not return the call, future transactions may be declined.
  • In the event of an unauthorized transaction, you will be transferred to a Call Center Analyst.

Protect Yourself

Monitor your account activity and contact us immediately if you identify any fraudulent transactions.

Avoid Sharing Your:

  • Address and phone number
  • Date of birth
  • Social Security number
  • Card/account number or expiration date
  • Note: Your PIN is private; never give it out under any circumstances

How to Spot a Fake Call


FAKE: You receive a phone call stating that your Debit Card or credit card has been suspended or closed unless you provide your card number, account number, PIN, or other personal information.This is a scam. Do not respond and hang up.


REAL: With SNBT's Fraud Detective service, you may receive legitimate calls that alert you to suspicious activity. A call from SNBT will ONLY ask you to enter your zip code and ask about a specific transaction; under NO CIRCUMSTANCES will you be asked to provide your card number or PIN.