Fraud Detective
Keeping your money safe is important to us. That's why we monitor your Debit Card transactions to safeguard your funds from fraudulent activity.
We May Be Calling You
- If there is potential fraud, you’ll receive an automated phone call from 877-253-8964 or 800-279-2674.
- Under no circumstances will you be asked for your account number or PIN!
- Keep your contact information updated with us to ensure you can be reached.
- Notify us in advance of foreign travel.
If A Call Is Received
If a call is received, enter your zip code and follow the instructions, answering “yes” or “no” to validate recent transactions.
- If the automated call reaches your voicemail, a message will be left containing a phone number and case code.
- If you do not return the call, future transactions may be declined.
- In the event of an unauthorized transaction, you will be transferred to a Call Center Analyst.
Protect Yourself
Monitor your account activity and contact us immediately if you identify any fraudulent transactions.
Avoid Sharing Your:
- Address and phone number
- Date of birth
- Social Security number
- Card/account number or expiration date
- Note: Your PIN is private; never give it out under any circumstances
How to Spot a Fake Call
FAKE: You receive a phone call stating that your Debit Card or credit card has been suspended or closed unless you provide your card number, account number, PIN, or other personal information.This is a scam. Do not respond and hang up.
REAL: With SNBT's Fraud Detective service, you may receive legitimate calls that alert you to suspicious activity. A call from SNBT will ONLY ask you to enter your zip code and ask about a specific transaction; under NO CIRCUMSTANCES will you be asked to provide your card number or PIN.
