The New SNBT Experience: An Update to Our Digital Banking

April 8, 2026

If you’ve ever thought, “Why can’t banking just be easy?” - you’re not alone. Here, at SNBT, we’ve spent the last year listening, planning, and working behind the scenes to make everyday banking clearer, simpler, and easier to use.

That’s why we’re introducing The New SNBT Experience, an update to our digital banking platform designed with you in mind. It offers a cleaner look, simpler navigation, and more consistent experience, whether you’re banking from your phone, tablet, or computer.

Below, we’ll walk through what’s changing, what’s staying the same, and how to prepare.
 

Why We’re Making This Change

As technology evolves, your banking experience should continue to improve. Over the past year, our team has enhanced internal systems and digital tools to support a more connected and convenient experience for both personal and business customers.

This update isn’t change for the sake of change. It’s about making banking easier to understand and easier to manage, while continuing to deliver the personal service SNBT is known for.
 

One Consistent Digital Experience

One of the biggest improvements is a single digital banking platform for both personal and business accounts.
That means:
  • A consistent, refreshed look whenever you access digital banking
  • Simple navigation with frequently used features front and center
  • A familiar experience across mobile and desktop devices
Whether you’re checking balances, transferring funds, or paying bills, the new experience is designed to feel intuitive and easy to use.
 

What to Expect During the Upgrade

A planned system upgrade is scheduled for late April, from Thursday, April 23 through Sunday, April 26. During this time, some digital banking features may be temporarily unavailable.
During the upgrade window:
  • Digital banking access may be limited or unavailable
  • Electronic payments and transfers should not be scheduled for April 24–26
We know temporary downtime isn’t ideal, but this short pause allows us to provide a more secure and reliable digital banking experience moving forward.
 

How You Can Get Ready

A smooth transition starts with a few simple steps:
  • Know your digital banking username - You’ll need it when you choose to sign in after the new system launches. We will never ask you to share your username or password by email, text, or phone.
  • Review your contact information - Keeping your email address, phone number, and mailing address up to date helps ensure you receive important notifications.
  • Plan ahead for payments and transfers - Schedule any time sensitive transactions before the upgrade weekend.
  • Bookmark our official information page - Visit https://www.snbt.com/newexperience for updates, reminders, and helpful tips. Always check that web addresses begin with https://www.snbt.com before entering any information.
 

A Friendly Reminder About Security

System upgrades can sometimes attract scammers attempting to impersonate banks. A few reminders to help protect your information:
  • We will never ask for your password, one time passcodes, or full login credentials by email, text, or phone.
  • Be cautious of unexpected emails, texts, or calls claiming to be system updates, especially those urging immediate action or asking you to click a link.
  • Official SNBT communications will always direct you to https://www.snbt.com and will not ask you to log in through third‑party links.
  • When in doubt, always start from https://www.snbt.com or contact us using trusted phone numbers listed on your statement or our website.
Your security remains a top priority.
 

We’re Here for You - Every Step of the Way

While our technology is evolving, our commitment to you remains unchanged. You can always expect real people, local decisions, and a team ready to answer questions or walk you through what’s new.
If you need assistance:
  • Call us at 715-732-1732 or use the contact information listed on your official SNBT statement
  • Visit your local SNBT office
  • Start a chat after signing in through our secure digital banking platform or by navigating directly from https://www.snbt.com
The New SNBT Experience is designed to make banking feel easier - because it should.
Visit https://www.snbt.com/newexperience to learn more and stay up to date.